Support & FAQs
Frequently Asked Questions
Everything you need to know about ordering from VØVRS—from shipping and tracking to sizing, returns, and support.
How long does it take to process my order?
Orders are typically processed and shipped within 1–3 business days after your order is placed.
How long does delivery usually take?
Delivery times may vary depending on your location and current shipping conditions. For the most accurate and updated delivery estimates, please refer to our Shipping Policy.
How can I track my order?
You can track your order anytime through our tracking page: Track Your Order.
Do I need to pay customs duties or import fees?
No. All applicable costs are settled at checkout, so you should not need to pay additional customs fees after your order is placed.
Are your sizes true to size?
In most cases, our sizing runs standard. If you usually wear your normal size, that is generally the best place to start. If you prefer an oversized or more fitted look, we recommend choosing accordingly.
What kind of products does VØVRS offer?
VØVRS offers streetwear essentials including hoodies, tracksuits, shorts, and T-shirts designed with a clean, elevated look for everyday wear.
What is your product quality like?
We focus on sending only high-quality products. Every order is prepared with attention to quality so customers receive pieces that meet our standards.
What is your return policy?
We accept returns within 30 days of delivery.
If the return is due to a buyer-related reason—such as not liking the item or not being satisfied with the result—the buyer is responsible for the return shipping cost.
If the return is due to our responsibility—such as a quality issue or receiving the wrong item—we will cover the return shipping cost.
Can I cancel my order or change my shipping address?
Yes, but you must contact us within 3 days of placing your order. Please use our live chat or email us at info@vovrs.com as soon as possible.
How do I contact customer support?
You can reach us through the live chat on our website or by email at info@vovrs.com.
Our usual response time is 12–24 hours.