返金ポリシー

At Vovrs, we want you to shop with confidence. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept returns within 30 days after delivery.

To be eligible for a return, the item must:

  • be unused
  • be in its original packaging
  • have all tags attached
  • be accompanied by proof of purchase

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are non-returnable:

  • custom-made or personalized items
  • clearance or final sale items
  • gift cards
  • intimate or personal-use items

If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. EU 14-Day Cooling-Off Period

If you are located in the European Union, you may have the right to cancel or return your order within 14 days for any reason and without justification, subject to applicable legal exceptions.

To qualify, the item must be returned in the same condition in which you received it:

  • unused
  • with tags
  • in its original packaging
  • with proof of purchase where applicable

This right does not apply to exempt goods under applicable law, including:

  • personalized items
  • certain hygiene-related products once opened

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at info@vovrs.com or via live chat on our website.

Depending on the situation, we may offer one of the following remedies:

  • a replacement item
  • a partial refund
  • a full refund

We may ask for photos or other supporting information to evaluate the issue.

5. Return Shipping Costs

If the return is due to:

  • a quality issue
  • a damaged item
  • a defect
  • our shipping error

Vovrs will cover the return shipping cost.

If the return is for non-quality-related reasons, such as:

  • ordering the wrong size
  • changing your mind
  • not liking the item

the customer is responsible for the return shipping cost.

Original shipping charges, if any, are generally non-refundable, unless otherwise required by law or approved by us.

6. Exchanges

We do not offer direct exchanges.

If you would like a different item, size, or variation, please place a new order after your return has been approved, where applicable.

7. Return Authorization Required

Please do not send any item back without contacting us first.

All returns must be authorized by Vovrs in advance. Unauthorized returns may be refused or may not be eligible for a refund.

To request a return, please contact us at:

8. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 1–3 business days.

Please note that your:

  • bank
  • credit card issuer
  • payment provider

may require additional processing time before the refund appears in your account.

9. Refund Without Return

In certain cases, we may offer a refund without requiring the item to be returned.

This may apply in situations such as:

  • the item arrived severely damaged
  • the order was not delivered
  • the issue was not caused by an incorrect address provided by the customer

Vovrs reserves the right to determine whether a refund without return is appropriate based on the circumstances and available evidence.

10. Refused or Undeliverable Packages

If a package is refused by the customer or cannot be delivered due to customer-related reasons, including an incorrect or incomplete shipping address, the customer may not be eligible for a full refund.

Any of the following costs may be deducted from the refund amount:

  • return shipping fees
  • disposal fees
  • handling fees
  • original shipping charges

11. Lost Shipment Assistance

If your order appears to be lost in transit, please contact us promptly. We will help initiate a carrier investigation where appropriate.

Please note that refunds or replacements for lost shipments are subject to:

  • carrier confirmation
  • claim review
  • the specific circumstances of the order

12. Fraud Prevention and Abuse

To protect our customers and business, Vovrs reserves the right to:

  • refuse returns or refunds
  • deny claims
  • request additional information
  • take other appropriate action

if we identify suspected:

  • fraud
  • abuse
  • repeated unreasonable claims
  • other bad-faith activity

13. Personalized Item Return & Refund Policy

Final Sale & No General Returns

Because personalized products are made exclusively for you, they cannot be resold. Therefore, we do not accept returns or exchanges for subjective reasons, including:

  • change of mind
  • personal preference
  • ordering errors made by the customer

No Order Modifications

Once your order is placed, it is sent directly to our production team. For this reason, we cannot accept modifications or cancellations after checkout.

Please double-check your:

  • spelling
  • personalization details
  • delivery information

before completing your purchase. We are not responsible for typos, misspellings, or incorrect custom information entered by the customer.

30-Day Quality Guarantee

Shop with confidence. If your personalized item arrives:

  • damaged
  • defective
  • incorrectly customized due to our error

please contact us within 30 days after delivery and provide photo evidence.

Resolutions & Refunds

For valid quality issues or operational mistakes on our side, we will arrange either:

  • a free replacement, or
  • a full refund

Approved refunds will be returned to your original payment method within 1–3 business days.

14. Contact Us

If you have any questions about returns or refunds, please contact us:

  • Email: info@vovrs.com
  • Website: vovrs.com
  • Live Chat: Available on our website