配送ポリシー

At Vovrs, we are committed to delivering your order as quickly, safely, and smoothly as possible. We also provide full shipping protection throughout the entire transit process. If your package encounters shipping-related issues such as significant delays, loss, or theft, we will offer either a full refund or a replacement, based on your preference.

Please review our shipping policy below for important details regarding order processing, shipping times, tracking, delivery, and shipping protection.

1. Shipping Destinations

We currently ship to most countries and regions worldwide.

Please note that if shipping is unavailable to a specific location, customers in that region will not be able to place or complete an order at checkout.

2. Order Processing Time

Orders are typically processed within 1–3 business days.

Please note:

  • Processing time is separate from shipping time
  • Orders are not processed, shipped, or delivered on weekends or public holidays

3. Estimated Shipping Times

Estimated delivery times vary depending on the destination:

Destination Estimated Delivery Time
USA & Canada 7–15 business days
Germany & UK 5–12 business days
Europe 7–15 business days
Asia Pacific 8–15 business days
Australia 8–15 business days

These shipping timeframes are estimates only and are not guaranteed.

4. Express Shipping

We offer Express Shipping for an additional USD $5.

In general, express shipping is approximately 4 business days faster than standard shipping. For example:

  • USA & Canada: 3–11 business days

Actual express delivery times may vary depending on the destination and local carrier operations.

5. Shipping Fees

Shipping fees are calculated based on the delivery destination and will be clearly displayed at checkout before payment is completed.

6. Tracking Information

Once your order has been shipped, a tracking number will be sent to the email address provided at checkout.

Please allow approximately 24–48 hours for the first tracking update to appear.

7. Carriers

Shipping carriers may vary depending on the destination. Where available, carrier information will be shown at checkout.

8. Duties and Taxes

Where applicable, all duties and taxes are included in the product price.

Under normal circumstances, customers are not expected to pay additional import charges upon delivery.

9. Delivery Issues

Incorrect Address / Failed Delivery

Customers are responsible for providing accurate and complete shipping information at checkout.

If delivery fails due to any of the following:

  • an incorrect or incomplete address
  • refusal to accept the package
  • repeated unsuccessful delivery attempts
  • other customer-related issues

the customer may be responsible for any resulting:

  • loss
  • redelivery fees
  • return shipping fees
  • other related costs

Delivered but Not Received

If the tracking status shows that your package has been delivered but you have not received it, please first:

  • check the shipping address provided in your order
  • contact the shipping carrier using your tracking number
  • check with household members, neighbors, building management, or mailroom staff

If the issue is still unresolved, please contact us at info@vovrs.com or via the live chat on our website, and we will do our best to assist you.

10. Full Shipping Protection

We provide full shipping protection for all orders.

If your package encounters issues during transit, including loss or theft, we will offer either:

  • a full refund, or
  • a replacement shipment

based on your preference.

11. Order Changes and Cancellations

We allow order modifications within 24 hours of placing the order.

Shipping addresses may also be updated before the order has been shipped.

If you need to change or cancel your order, please contact us as soon as possible at info@vovrs.com or through our website live chat. Once an order has been shipped, we may no longer be able to modify or cancel it.

12. Shipping Delays Disclaimer

While we aim to deliver all orders within the estimated timeframe, delays may occur due to factors beyond our control, including but not limited to:

  • holidays
  • peak shopping seasons
  • promotional periods
  • customs processing
  • carrier disruptions
  • severe weather
  • other unforeseen logistics issues

Vovrs is not liable for shipping delays caused by third-party carriers or events beyond our reasonable control.

13. Fraud Prevention and Abuse

To protect our customers and our business, Vovrs reserves the right to:

  • refuse or cancel any order
  • request additional verification
  • limit or reject claims
  • withhold resolution where fraud, abuse, or suspicious activity is suspected

14. Contact Us

If you have any questions about shipping, please contact us:

  • Email: info@vovrs.com
  • Website: vovrs.com
  • Live Chat: Available on our website